Returning an unwanted item?

We hope you love what you've ordered, but if you're not 100% satisfied with

any item, we've made our returns simple:

1. You can return your item within 28 days, including items

   purchased with promotional discounts. (Your 28 days start from the

   date when you received/collected any items you bought online).

2. Items must be unworn and in their original condition.

3. Items must be returned with a valid order number or receipt.

4. All refunds will be issued to the original method of payment and in

   the original tender currency (unless otherwise stated or a refund to

   gift card has been selected).

5. Return requests should be sent to zero13@Mail.co.uk –

   do not return your item until you have received a returns

   confirmation email, items returned that have not been pre-approved

   for return may not be accepted and no refund may be issued.

6. The cost of the item(s) returned will be refunded, not the delivery

   cost paid at time of purchase

7. The buyer pays for return postage, which is non-refundable.

8. Refunds will be issued within 10 working days of receipt of the

   returned item(s). The seller is not liable for any items which are not

   received by the seller. If a buyer claims to have returned an item(s)

   but the seller has not received them, proof of delivery to the seller

   will be required before any refund can be issued.

The above returns policy refers to change of mind only and does not affect

the statutory rights you have as a consumer e.g. the right to cancel, or the

right to return items, which are faulty or not as described or a general right to

return most online purchases under the Consumer Contracts (Information,

Cancellation and Additional Charges) Regulations 2013.

For any items returned due to being faulty or not as described, the

delivery cost of the return will be refunded once proof of delivery cost

has been provided.

Refunds for faulty or not as described goods will be issued within 10

working days of receipt of the returned item(s)

The seller is not liable for any items which are not received by the

seller. If a buyer claims to have returned an item(s) but the seller has

not received them, proof of delivery to the seller will be required before

any refund can be issued.

Missed the returns window?

We are unable to accept any items that have been returned outside of the

time period above, or that are worn or in an unsellable condition.